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Albert Einstein once said that the definition of insanity is “doing the same thing over and over again, but expecting different results.” While that sounds obvious, figuring out how to create or fix a system is tricky. Yet if you want to: • Grow your business –...
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When small business profits or margins are low, what do business owners and managers typically do? Get more customers? Get customers to buy more often? Get customers to buy more with each purchase? Get customers to pay more (raise prices)? While these four techniques help increase what comes...
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Have you heard about the National Capital Region’s Top Employers? These are the 30 best employers in Ottawa, based-upon their approach to: Physical Workplace Work Atmosphere & Social Opportunities Health, Financial & Family Benefits Vacation & Time Off Employee Communications Performance Management Training & Skills...
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What do you expect when in a referral relationship? Referrals come in all shapes and sizes, from the simple sharing of contact details to the walking of a client through the door. Within this range, expectations can vary widely - in terms of values, branding, service and commissions...
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As small businesses grow, processes once-developed for a small team can quickly become outdated. A common process issue that arises is the bottleneck - a “point of congestion in a system when workloads arrive at a given point more quickly than that point can handle...
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To effectively manage, organize, grow and lead your small business, it is important to focus a portion of your day, week or month Quadrant 2 of the Eisenhower / Covey importance vs. urgency grid. More specifically, on systems, improvement, risk management and relationship-building. Although it is...
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Business owners face an enormous workload each day. In addition to leading the company and working on growth, people also need managing, "fires" need fighting, processes need organizing...
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The activities you focus on in October, November, December can have a profound effect on the success of your small business. These three months present an opportunity to reconnect with customers, engage employees, and to step back from daily management and evaluate performance from a...
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It is often said that the three most important elements to small business success are cashflow, cashflow, cashflow. Not all cash flows, however, are equal. Cash is great, but unless it produces profit, your business will be in serious trouble. In this article, review the difference between...
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The Ottawa small business community is highly connected network of owners, leaders and entrepreneurs. Despite it being a city of 1 million people, however, living in Ottawa can often feel like living in a small town: everyone knows everyone and word spreads quickly (whether it's good or bad)....
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